At Nexobd, we value customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued for products or services purchased from our website.
1. Eligibility for Refund
Refunds may be issued under the following conditions:
- The product you received is defective or damaged
- You did not receive the product or service within the promised delivery time
- You were charged more than once for the same item or service
Refund requests must be made within [X] days of the purchase or delivery date (you can set this, e.g. 7, 14, or 30 days).
2. Non-Refundable Items
Refunds will not be issued in the following cases:
- Change of mind after the purchase
- Downloaded or accessed digital products or services
- Products damaged due to misuse or mishandling
- Sale or clearance items (if marked as final sale)
3. How to Request a Refund
To request a refund, you must provide:
- Order ID or proof of purchase
- A clear explanation of the issue
- Relevant photos (in case of a damaged or incorrect item)
Once your request is reviewed, we will notify you of the approval or rejection of your refund.
4. Refund Process
If your refund is approved:
- The amount will be returned via the original payment method
- Refunds are typically processed within [X] business days (e.g. 5–10 business days)
5. Exchanges (If Applicable)
If you prefer an exchange instead of a refund, please indicate that in your request. We may offer replacements for eligible items, subject to availability.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Double-check your payment method or bank
- Contact your payment provider as processing may take some time
If you’ve done all of this and still have not received your refund, please reach out through our support system on the website.